INTERNATIONAL CUSTOMERS PLEASE CHECK SHIPPING PAGE BEFORE PURCHASE

SHIPPING POLICY


 

MUNROLONDON™️ SHIPPING INFORMATION:

 

10 January 2023 - Royal Mail Cyber Attack 

Our current dispatch provider Royal Mail has issued the following statement - 

"We’re still experiencing a severe service disruption to International export services following a cyber incident. As a result, we’re still temporarily unable to despatch items to overseas destinations" 

As a result this once again means we have had to halt our international parcels for the past week due to this ongoing issue. I can understand how fustrating this must be as a customer and cannot begin to explain how devestating and worrying this is as a company who values our international customer base. 

Therefore we have made the decision to move our international parcels over to DHL until this issue is resolved.

We will be offering DHL Express - £25 (1-3 day global express delivery) Fastest of any delivery company globally) 

Domestic: 1 working day
Europe: 1 working day
Rest of World: 1 - 3 working days

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TBA - DHL Standard World - (To be announced) 

Domestic: 1 working day
Europe: 2 - 3 working days
Rest of World: 2 - 6 working days

We hope this helps and wanted to say a huge thank you for your patience and support during these crazy times. These issues are affecting almost every UK business currently and is completely out of our control. We are doing everything we can to resolve this situation and appreciate your patience and understanding. 

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1st December 2022 - Royal Mail has announced nationwide strikes over the December period. This may result in delayed shipping times as well as tracking information updating slower than usual. 

Please bear with us during these times and be rest assured we are doing everything we can to get your order to you as quickly as possible. 

We really appreciate your patience and thank you for supporting MUNROLONDON.

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ORDER TRACKING NOT SHOWING? OR SHOWING AS EXPECTED?

 

No, its not Christmas yet and already we are experiencing the usual issues plus some new ones. Postal strikes in the UK are affecting all business and brands and we want to keep you guys in the loop wherever possible. I feel forced to write this to show some of the totally wrong and sneaky ways that Royal Mail operate, since we moved to using them exclusively for our parcels and packets.

We have had an important (time sensitive) order recently which was sent by Tracked 24 and still shows as ‘sender despatching item’ with the following text;

  • This item is on its way to Royal Mail.
  • The sender has advised they’ve despatched your item to us.
  • The sender has advised us they’re preparing your item. More information will be available when we receive it.

The above would be fine if it was accurate or true. What it actually means is;

  • The postman has collected your item but hasnt scanned it which is normal for a Business, and its been unloaded at the depot, where it is sat waiting to be scanned and put ‘into the network’.
  • Royal Mail are so busy because of the strikes, so we havent got around to scanning it into the network making it late.

But – a customer (you guys) see a message saying that we are ‘preparing your item’! This is rightfully frustrating, but believe me – we are as frustrated as you. A staff member confirmed that this practice is standard to ensure mail delivery delays dont affect the performance of Royal Mail as a whole.

So, we are looking into using a courier once more for our larger items, and if your parcels have been affected by the shoddiness of the UK’s national postage ‘service’ I apologise. We will always aim to do better.

Vague… for a reason – confusing, yes. accurate, no.

We really appreciate each and everyone of you for sticking with us and being patient. We are doing everything we can to get items too you in time for Christmas.

If for what ever reason this isn’t possible please feel free to get in touch with us. we are creating a new t-shirt exclusively for customers who have been affected by this and will be sending each of you one for FREE to show how much we appreciate the support and patience you have shown us.

 

Thank you guys for being so great. I can assure you every single one of you will receive your order as soon as humanly possible. 

 

Much Love 

BRADLEY

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UPDATED - 1st.July.2021

UK Customers

FREE UK SHIPPING ON ALL ORDERS OVER £40

There will be no change to domestic shipping post Brexit.

UK shipping times are currently slightly longer due to Covid-19 so please allow for an additional 1-2 days for delivery.

All UK mail will be shipping via Royal Mail Tracked and a tracking number will be automatically emailed to you when your item is dispatched.  

EU Customers

All orders will be now be posted using either ROYAL MAIL or DHL EXPRESS. You will receive a tracking number automatically once the order has been shipped.

Delivery times may be slightly longer due to Covid-19 delays.

Customs & Duties -

The UK has reached a trade agreement with the EU that has taken effect from 01.01.21. The agreement establishes zero tariffs or duties on trade between the UK & the EU. This means that all orders placed and shipped within Europe will continue as normal and will avoid any further charges. 

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All European orders will be shipped DDP (Delivered Duties Paid), our courier may contact you for more information regarding your shipment, however, you will not be charged. 

We know how important it is to get your order to you as quickly and conveniently as possible, and we aim to dispatch orders within 1-3 working days. 

However, please note that during holidays and sales periods, bank holiday and weekends, this may take longer.

Please Note: During the COVID-19 crisis we are currently shipping as normal and we will endeavour to update all of our customers if there any changes to this. 

However, some parts of the world are experiencing delays in courier times. 

Please refer to your tracking for further info. 

If you have any questions, please email us at bradley@munrolondon.com

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ROYAL MAIL TRACKED:

All EU orders sent via Royal Mail using a tracked service. 

After careful consideration we have decided to cover the costs of any customs or duties that may be applicable on behalf of our customers, meaning no additional or unexpected charges on delivery. 

We really value our EU customers and are proud to offer this solution.   

Refusing Customs & Duties -

If you choose to refuse any additional customs fee and the parcel is returned back to MUNROLONDON, a shipping & handling fee may be deducted from your refund.

When importing items outside of the UK, this will always incur a customs inspection which we always provide the correct paperwork for.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

 

Non EU Customers

All orders will be posted using Royal Mail Tracked.

A tracking number will be automatically emailed to you on dispatch.  

Please be aware there may delivery times may vary due to Covid-19 and advanced customs checks.

I’d like to take a moment to say a huge thank you for all of your support, these are incredibly tricky times and we really appreciate you.

Thank you

MUNROLONDON

FOR ANY FURTHER QUESTIONS PLEASE EMAIL AT:      bradley@munrolondon.com